All policiesRefund and Return Policy
Version 2026-10-05.1
Preview policies. Underground’s legal operator, business location and public legal-contact details are awaiting owner confirmation. These drafts do not activate live checkout or replace mandatory consumer rights. Material changes will receive a new version.
Return requests and mandatory refunds
Each seller must publish a clear return policy before purchase. For a voluntary change-of-mind return, follow the disclosed eligibility, condition, timing and return instructions. A final-sale label or seller refusal does not eliminate rights for defective, misdescribed, undelivered or otherwise legally refundable goods.
Start through Order Help and retain shipping proof for any agreed return. Return approval, a support message and a payment refund are separate events. Refund status must come from a verified payment record; bank posting times vary. Sellers must give legally required refunds even when a marketplace case remains under review.
Seller-side fees
Underground’s platform commission is retained on refunds under the seller fee arrangement, except where a correction or applicable law requires otherwise. The seller is responsible for funding the buyer’s required refund and any processing fee the provider retains. A retained seller fee must not reduce a buyer’s legally required refund. No policy here guarantees a provider recovery or shields Underground from responsibilities assigned by law or its provider contract.
Nothing in these policies removes rights that applicable law makes mandatory, or prevents a legitimate card dispute, payment-provider complaint, regulatory report, or honest review. Contacting Underground does not extend a card issuer’s or legal deadline.
