Information used to run Underground
We process account identifiers, email and profile information; listings, images and follows; cart and order details; shipping and tracking information; support reports; and records needed to protect the marketplace. Policy acceptance records include the user, policy version, server time, context, related product or checkout, and browser information or trusted network address when available.
Public creator profiles and published listing content are visible to visitors. Order addresses and support evidence should not be posted publicly. Stripe collects payment and verification details through its own interfaces; do not send card numbers, bank credentials, passwords or recovery codes to support.
Use, sharing and choices
Information is used to authenticate accounts, display requested content, fulfill purchases, send account messages, handle support, enforce rules and keep financial and agreement records. Service providers currently include Supabase, Vercel, Stripe and Resend. Sellers receive order details necessary to fulfill and support their own orders. Relevant evidence may be shared with an affected seller, payment provider or authority when needed to resolve a case or meet legal duties.
Necessary browser storage supports sessions, carts and saved checkout recovery. Keep your account details current and use Contact and Support for access, correction, deletion or privacy questions. Some transaction, fraud-prevention and legal records may need to be retained after an account closes. We do not promise that every record can be deleted immediately. Retention periods and any additional region-specific notices require operator review before launch.
Do not submit sensitive identity documents through support. The service is not designed for children. The operator must finalize required age and regional privacy controls before accepting live transactions.
