Before and after ordering
You buy from the independent seller identified on the listing. Read the description, seller information, measurements, condition, shipping estimate and return policy. Select the correct size, color and quantity, provide an accurate delivery address, and review the final total before confirming payment.
Use Order Help for problems, give accurate evidence and cooperate with reasonable requests to resolve the issue. Protect your account and use authorized payment methods. Do not submit false non-delivery claims, alter evidence, seek duplicate compensation, abuse reports or refunds, harass others, use stolen payments or evade restrictions.
Underground protects buyers according to its policies, but Buyer Protection does not guarantee refunds in every situation. Buyers must provide accurate information and use Order Help for order problems.
Nothing in these policies removes rights that applicable law makes mandatory, or prevents a legitimate card dispute, payment-provider complaint, regulatory report, or honest review. Contacting Underground does not extend a card issuer’s or legal deadline.